In the course of providing our services to you, we collect personal and other information about our clients and how they interact with us and our services. We collect personal information through a number of mechanisms, including:

 

1.1. Collection from you: we collect and store information you provide directly to us (either in person, by email, by phone, or by any other direct means) in order to deliver our goods and services. This includes: 

 

1.2. Communications: when you communicate with us, we collect information such as your contact details (such as email address or phone number). You can elect to not receive communications from us by contacting our Privacy Officer.

 

1.3. Through other sources: where necessary, we also collect your information from publicly available records. This can include information relating to an individual’s credit worthiness and other information from credit providers, subject to legal restrictions. Where appropriate and necessary to do so we collect information from public records such as those maintained by the Australian Securities and Investments Commission, Australian Financial Security Authority (such as the Personal Property Securities Register), and land titles offices in each state. We may do this where it is unreasonable or impractical to collect this information from you.

 

If you have previously applied for a position with us we may have received your personal information from third parties such as recruiters or external websites. We use the information we receive to contact you about any potential opportunities or to evaluate your candidacy. 
You have the option of not identifying yourself or interacting with us using a pseudonym. However, this may not be practicable when engaging our services.  We are required by law to identify you before we provide you with most of our services.  We will not be able to provide financial advice and other financial services to you if you do not identify yourself and verify your indentity.

 

 

 

We will only use your information for the purposes for which it was collected (primary purpose) or a purpose related to that primary purpose if it would be reasonably expected by you or where we have separately obtained your consent. 

We use personal information for the primary purpose of identification and provision of personal financial advice.

How we use the information we collect depends, in part, on which services you use, how you use them and any preferences you have communicated to us. If you would like to restrict how your personal information is handled beyond what is outlined in this Policy, please contact our Privacy Officer. 

 

2.1. Disclosure of personal information to third parties

We may disclose your information to third parties who assist us in providing, managing and administering our goods and services. We will also disclose your personal information where such disclosure is required by law. 

We disclose your personal information to third parties that: 

• Manage and enhance our customer database including iRess, PlanFocus and Worksorted; 
• Process information including fund managers, personal insurance providers, SMSF administrators and your Accountant; 
• and 
• Other purposes related to the above.  

We do not sell or license your information to third parties. 

 

2.2. Disclosure of credit information to third parties 

We do not disclose your credit information to any credit reporting bodies. 

 

 

 

We store your personal and credit information as physical files in a secured area, on our electronic data base system and on computers with appropriate back up and security systems. 

 

3.1. Security and management of personal information

We will take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. We do this by:

• putting in place physical, electronic and procedural safeguards in line with industry standards; 
• requiring any third party providers to have acceptable security measures to keep personal information secure;  
• limiting access to the information we collect about you; 
• imposing confidentiality obligations on our employees;  and
• only providing access to personal information once proper identification has been given.

While we take all steps reasonable in the circumstances to protect your information, in the unlikely event a data breach occurs, we will notify you in accordance with our obligations under the Privacy Act. 

If we no longer require your personal information, and are not legally required to retain it, we will take reasonable steps to destroy or de-identify the personal information. 

 

3.2. Sending information overseas 

We do not disclose or store personal information overseas. 

 

 

 

4.1. Accessing the information we hold about you

Under the APPs you may be able to obtain a copy of the personal information that we hold about you. To make a request to access this information please contact us in writing. We will require you to verify your identify and specify what information you wish to access. If eligible, we will grant you access to the information within 30 days. 

We may charge a fee to cover the costs of verifying your application, and retrieving, reviewing and copying any material requested. 

 

4.2. Updating your personal information

We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact our Privacy Officer if you believe that the information we hold about you requires correction or is out of date. We endeavour to process any request within 30 days and will provide written reasons if your request is rejected, as well as providing details for making a complaint about the refusal if necessary. 

 

 

 

If you are concerned that we have not complied with your legal rights or the applicable privacy laws, contact our Privacy Officer in the first instance. Please contact our Privacy Office with a thorough description of your concerns and a response will be provided within a reasonable period. All complaints must be in writing.  When processing a compliant, we will require you to provide us with information to confirm your identity before processing a request related to information we may hold about you. We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:

 

Director of Compliance Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001 

 

For more information on privacy see the Australian Information Commissioner’s website

 

Privacy Policy (“Policy”)

This Policy was last updated on 17/11/2022. 

 

If you have any queries, concerns or complaints about how we handle your personal information, please contact out Privacy Officer in the first instance: